Refund policy

For any Returns & Refunds, please contact us at (65) 9732 3903 or hello@wildflower.com.sg within 5 hours after receiving your flowers. Please provide photos with your refund request for our review. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wildflower.com.sg.

You can always contact us for any question at hello@wildflower.com.sg. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• For collection orders, please check your bouquets before leaving our shop — we cannot accept returns or exchange once you've walked out.
• If your bouquet arrives damaged, please contact us within 5 hours of receiving the bouquet delivery along with a photo through our contact form or (65) 9060 1590.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) or a change of mind. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns, refunds, or exchange for sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.